Roghnu OKTA User Admin: User Password Reset Guide

How to Reset a User’s Password in OKTA

This guide provides a step-by-step process for resetting a user's password in the Roghnu OKTA Admin Portal, ensuring secure and efficient user management.

Step 1: Log Into OKTA

1. Go to roghnu.okta.com.

2. Enter your OKTA "Username" and "Password" and click "Sign In".

Step 2: Access Admin Features

1. After logging in, click the "Admin" button to enter the customer administrator section.

Step 3: Complete Multi-Factor Authentication (MFA)

1. Choose your preferred MFA method.
2. Click "Send Code" to receive the MFA code via your selected method (e.g., email, SMS, Google Authenticator).
3. Enter the code in the "Enter Code" box and click "Verify".

Step 4: Navigate to the Users List

1. Once logged in, you’ll start on the Dashboard page.
2. Click the "Users" link to view your company’s user list.

Step 5: Select the User to Reset Password

1. On the People page, you’ll see all users—active, pending, and deactivated.
2. Click on the name of the user whose password you need to reset to open their detailed user page.

Step 6: Reset the User’s Password

1. On the user’s detail page, click the "Reset Password" button.

2. Choose the appropriate password reset method:

   • Reset Password Link: Sends an email with a password reset link.
   • Temporary Password: Generates a temporary password that you can securely provide to the user.
   Note: If the user is having trouble receiving the email confirmation, use the Temporary Password option and securely share the password with the user.

   
   

Step 7: Return to the User List

1. After resetting the password, you’ll be returned to the main People list page. You can make any further updates as needed.

Step 8: Sign Out

1. After completing your updates, remember to sign out by clicking on your account name in the upper right-hand corner.